• Provides leadership and direction for technical staff, desk officer and field support staff, setting an effective agenda and ensuring performance goals are set and met.


  • Interprets purposes of Unit programs, objectives and policies to stakeholders.


  • Participates in the development of policies and procedures required for the improvement or modification of existing Unit programs and the implementation of new programs.

  • Coordinates the activities of the Unit.


  • Reports to the Director of the IT Unit.


  • Designs Training Programmes to meet the needs of staff (Academic/Administrative/Technical) and studies (undergraduate & postgraduate) and clients outside the University.


  • Provides sharing of unique IT research resources (live operational networks and services, test-beds for new technologies, tools and services.


  • Performs other duties as directed by the Director.